AA
Anonymous A
1 reviews | Active since Sept 2020
23 Sept 2020, 16:10
Wrong information, resulting in money loss
Completely unprofessional, and unhelpful. Afristay provided incorrect banking details for an accommodation. After payment was paid, and I tried contacting the host to confirm payment, she advised me that she no longer owns the property.
Afristay refused to reimburse me with the money paid, and they claim it is not their responsibility.
Helpful (0)
Replies (2)0
Replies (2)
AFRISTAY.COM's replyOfficial
23 Sept 2020, 17:03Good Afternoon, trust all is well. Please could you send us your booking reference so we can check this. If a host has sold a property then they would refund Afristay and Afristay refunds the guest. If you send me your details I can check this with the host. Thank you, Afristay
AFRISTAY.COM's reply23 Sept 2020, 17:03
Official
Good Afternoon, trust all is well. Please could you send us your booking reference so we can check this. If a host has sold a property then they would refund Afristay and Afristay refunds the guest. If you send me your details I can check this with the host. Thank you, Afristay
AFRISTAY.COM's replyOfficial
25 Sept 2020, 09:00Good Morning,
We are looking into this and will contact you shortly.
Kind regards,
Afristay
We are looking into this and will contact you shortly.
Kind regards,
Afristay
AFRISTAY.COM's reply25 Sept 2020, 09:00
Official
Good Morning,
We are looking into this and will contact you shortly.
Kind regards,
Afristay
We are looking into this and will contact you shortly.
Kind regards,
Afristay