Use somebody else to book accommodation.

<div>I made a booking using the pet friendly filter as we have a dog. The institution , Riverdeck in Knysna, informed us that the dog is not allowed. I cancelled the following day, but,**** from Afristay, refuses to refund me for the booking made through them. . My credit card was charged and nobody is willing to take any responsibility for their mistake. This is unacceptable. ***** is never available to speak to me on the phone. There are numerous other effective search engines to book accommodation, please make sure that you get what you ask for when using Afristay. It was a disappointment and I am dissillusioned.&nbsp;</div>