1 reviews | Active since Oct 2018
Stay away from AFRISTAY.COM - **** !
I made a booking on 12/10 through Afristay at Lakenvlei Forest lodge near Dullstroom for 21/12 - 24/12. A friend of ours told us they had a bad experience at this place recently. I read some reviews and realised that this place need serious upgrading and we will have a bad experience. Then i cancelled my booking and requested the 50% refund which i am allowed according to their cancellation policy. I hear nothing from them. They are not answering my calls. Looks like im going to loose my money. I did pay 90% of the full amount.
Thank you for your valued feedback. We are busy investigating the matter as we have already paid funds over to the establishment.
We will be in contact with you shortly to resolve the matter
Kind Regard
The Afristay Team
Thank you for your valued feedback. We are busy investigating the matter as we have already paid funds over to the establishment.
We will be in contact with you shortly to resolve the matter
Kind Regard
The Afristay Team
As per the email sent from Coenraad this morning, we are still waiting on the establishment to refund us the funds we have paid over to them already, I do think that they missed the payment made to them, but they have confirmed they have received it. We have requested from our accounts department that any funds that we still have in possession be refunded to you in the meantime.
Apologies for the delay in response from our helpdesk, as we have a backlog and will be working through that ASAP.
Kind regards
The Afristay Team
As per the email sent from Coenraad this morning, we are still waiting on the establishment to refund us the funds we have paid over to them already, I do think that they missed the payment made to them, but they have confirmed they have received it. We have requested from our accounts department that any funds that we still have in possession be refunded to you in the meantime.
Apologies for the delay in response from our helpdesk, as we have a backlog and will be working through that ASAP.
Kind regards
The Afristay Team