LC
Lorna C
1 reviews | Active since May 2016
16 May 2019, 20:44
STAY AWAY FROM AFRISTAY. YOU ARE WARNED!!!
Reservation #A6J74H2G. Ducking and diving to avoid refunding a R250.00 deposit on accommodation cancelled by the host within two hours of making the booking. The room originally reserved had already been allocated and the alternative offered was unsuitable for an elderly person, which I am. Every day this week Stacey of Afristay has assured me the refund is being processed and should be reflected in my account within the next day or two, the delay because the money has to be transferred from their Absa account to their Standard Bank account!!! This smacks of ***** and bears investigation by SAPS.
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AFRISTAY.COM's replyOfficial
17 May 2019, 17:00Good Evening Lorna,
Trust all is well.
The money has been refunded to you and the example i used when i spoke to you was that if the money is coming from Standard Bank to a Absa credit card then it will take 2-3days. This is the case for any bank that is different to the one the money is going into.
We assure you, this is not our usual level and we are sorry that we disappointed you.
Wishing you a lovely day further.
Kind regards,
Stacey
Afristay
Trust all is well.
The money has been refunded to you and the example i used when i spoke to you was that if the money is coming from Standard Bank to a Absa credit card then it will take 2-3days. This is the case for any bank that is different to the one the money is going into.
We assure you, this is not our usual level and we are sorry that we disappointed you.
Wishing you a lovely day further.
Kind regards,
Stacey
Afristay
AFRISTAY.COM's reply17 May 2019, 17:00
Official
Good Evening Lorna,
Trust all is well.
The money has been refunded to you and the example i used when i spoke to you was that if the money is coming from Standard Bank to a Absa credit card then it will take 2-3days. This is the case for any bank that is different to the one the money is going into.
We assure you, this is not our usual level and we are sorry that we disappointed you.
Wishing you a lovely day further.
Kind regards,
Stacey
Afristay
Trust all is well.
The money has been refunded to you and the example i used when i spoke to you was that if the money is coming from Standard Bank to a Absa credit card then it will take 2-3days. This is the case for any bank that is different to the one the money is going into.
We assure you, this is not our usual level and we are sorry that we disappointed you.
Wishing you a lovely day further.
Kind regards,
Stacey
Afristay