Poor to no communication s****s of company

Booked an accomodation with them 4 days before the stay after looking for pet friendly accommodation.

Used their messaging on the site to confirm that we can bring the two pets along. Issues:

1. I thought that the messages back and forth we're with the owner 2. Got double charged the 50percent booking fee which was okay since the person corresponding with me said it could count as full payment 3. Booking was never confirmed with owner, luckily the day before leaving I phoned the owner and she wasn't aware that it was an actual booking, place was still available though luckily 4. After our three day stay and having sent multiple online messages using the same system Afristay personnel used to reply promptly to, they still haven't confirmed my requests to confirm things are paid and arranged for when we check out. This is now the last evening of our stay

I realise this is the festive season but if a booking company can't keep their services working well over the silly season, they shouldn't exist in this space.