Hospitality Fail

I was super excited to firstly makes use of Afristay as I always book through Bookings.com which just never disappoint. The first booking I made was for Slaley Country House for one night however the same day I was informed that this was not available. However, I spoke to Esme, the general manager of which she explained that the establishment was never canceled. Firstly honesty from Afristay would have been appreciated. Sherna you were helpful in assisting me with alternatives. That was much appreciated however the choice for Rouana Guest Farm was the worst.

We arrived at Rouana Guest Farm which Martie welcomed us, however, no guest interaction regarding the room. I and my fiance walked through the room and no fresh toilet paper. The roll that was there was used from. The cupboards were full of old items. The beds were uncomfortable and so hard. And to top everything, the dog almost bit my fiance. Not that we afraid of dogs because we do have pets but we felt that we are not safe at all. Felt like we should be inside. This was really a birthday spoiled. We paid in full for the room however did not stay the night.

How can a room be R1330 yet not up to standard? I do seek compensation for not staying the night otherwise I will not leave the matter as is. I have been in the hospitality industry for way too long to deal with such matters.

Looking forward to your response.