Horible service.

I booked my December 2019 holiday to Ponta do ouro through Afristay being peak season it was very expensive to get a place that we felt would make our stay comfortable in Mozambique few days before leaving I was notified by the host(Hayley Yana) that they were going to move me to another house as there was issues with the house that I had booked and paid for in full. The house we ended up in was in dreadful state nothing like the place that I had booked and paid for no air cons in the rooms(Initial house I booked was advertised with air cons in each room) exposed wires, dirty, building rubble and trash in the yard did not resemble any picture send to me when they informed me that I would be moved to another location. I immediately contacted Afristay on my arrival and the only answer I got from them that they were informed that my accommodation was changed but the money had been paid over to the host and they can do nothing for me, I contacted the host who asked for pictures and nothing else. Now that I am back I have to answer the question from the host. Why did you stay if the accommodation was that bad? You should have complaint to the agent in Mozambique. I informed the parties that I booked and **** payments to and they had no interest in sorting out anything. I had roaming on my phone not one call while I was there. We decided to stay and make the most of our holiday which we did and I knew the chances of getting my money back should we leave was zero to none.