Have I been ****MED by Afristay and the host!

I excitedly made a booking using Afristay to stay at Hotel Phaphalati, Ponta Malongane in Mozambique for my first visit to the country and to celebrate my husband's 50th and mine. This booking was done in the beginning of March 2020 for December 2020 but I was devastated when this long awaited holiday was cancelled by the host in writing A WEEK before I was due to book in. Understandably I requested the full deposit to be refunded immediately. Afristay's terms and conditions state that if the host cancels your booking that they must refund Afristay within 5 days and that Afristay will then refund me. It took me three months of constant emails and phone calls to Afristay and the host to finally get a email to say that they will NOT be refunding me and that I must JUST reschedule my holiday with them. I of course answered that this was unacceptable to me, as I had already had to make an alternative booking for the occasion and needed the amount of R6366.60 to be urgently refunded. It is now three and a half months later and neither Afristay nor Hotel Phaphalati will respond to me. This is shockingly unprofessional and I consider it a serious offense to withhold this deposit from me, as I paid for services not rendered. I was passed along from the Booking Support Agent to the Sales Team Manager to finally the Customer Care Specialist who glibly told me that they had gone above and beyond to assist me and that they would not assist me if I insisted on taking the matter further. Please note that I have omitted mentioning them by name, as I would be extremely embarrassed and humiliated if it was my name being mentioned here. I found this statement so unprofessional, as I as the customer would consider them to have gone above and beyond if that refund of R6366.60 was sitting safely in my account where it belonged. The question I find myself asking is if I have been ****MED by one or both parties and this question will remain until such time that this refund is received. Afristay I trust that you will respond here but the only response that I will accept is that you are refunding me my deposit in full and that you will then recover it from Hotel Phaphalati seeing as you consider them a valued member and promote them as such. My booking reference is: DG5WPEUJ.