Great customer service

I had a very good experience with Afristay even though I did not get a chance to utilise my booking. I booked my vacation in August '23. In November '23 the owner of the accommodation contacted me privately and said that he had cancelled my booking and gave the accommodation to other guests and I should request a refund. I was very disappointed. Everything was already set for our holiday in Dec and having it cancelled 2weeks prior departure was a big let down. The accommodation was already payed in full. Not Afristays fault at all that the owner cancelled the accommodation. I contacted them and requested a refund. Stacey-Lee James assisted me with the matter of the refund. She was so helpful and extremely fast with her response. I got my refund from Afristay only 3days after I requested it!!! Absolutely great customer service. So friendly and helpful. She was a breath of fresh air after the disappointing news. I will certainly make use of Afristay again and would just like to say thanks again to Stacey-Lee. Hopefully the next booking will go as planned. Stacey-Lee you are a star. Thank you