1 reviews | Active since Sept 2019
false info on website
I searched the internet looking for accommodation for me, husband and his daughter, planning and saving for the trip. i searched Afristay's web seeing something i liked and send a request, i have a budget so i cannot go over that and because of school holidays, almost everything was fully booked. the website showed 4 units available, so i paid the deposit. Later that evening the owner of the units contacted me on email to say his booked up. i advised about the website and that i paid. He informed me he has no agreement with Afristay, only Lekkeslaap, he didnt provide them with info and dont know where that got it from. i contacted the help desk for a refund, just to be told that i need to wait 5 to 10 business days for the funds to clear in my account. i dont have a lot of money, but by the time they refund me there will be no available bookings. What a nightmare. My husband hasnt seen his daughter in months because we live 400 kms away. now this, its unacceptable. i want my money back immediately so i can book while there might still be something left in my price range
