Embarras*****t upon Check-Out at the Lodge

The GOOD - the website is user friendly and intuitive - the booking process is quick - price information is easy to find The BAD - payment options were not adequately explained: pay 50% by card, then it switched to say pay the supplier directly by EFT. It took a while to work out how to pay 100% by card. This must improve - indicate full payment options in the beginning, not piece by piece as one goes along. THE HORRIBLE - upon checkout at Ivory Tree Lodge I was presented with the full bill, not only drinks. Staff commented that they never have payment information from Afristay on time and I had to wait for some manager to authorize me only paying drinks, not accommodation. That is unpleasant and must be improved.