Appalling service

I booked through Afristay.com for a trip to East London on 02/01/2020 - 05/02/2020 as early as 7 March 2019 and paid in full.

On 27 August 2019 my booking was cancelled by the host reason being "guesthouse will be closing down prior to your arrival and therefore we need to cancel this reservation"

I then requested for the funds to be refunded on 30 August 2019 as I needed to find alternative accommodation but to date my refund has not been processed.

I now find myself frustrated and stranded without accommodation and whenever I inquire about my refund I'm told the funds are with the host and they're waiting for her to process the payment. I've never received such dreadful service before in my life and I'll never use their services again!