After-sales care is just as important as the sale itself, AfriStay!

It is extremely easy to make a booking on AfriStay, but it's not so easy to get after-sales care. I made a booking which I fully paid for, but had to cancel that booking because my route changed. I then made another booking for which I paid the deposit, but now need AfriStay to pay the difference with the credit on my account, due from the cancellation. You can't phone them and there is no e-mail address. You can only get a hold of them by logging a call/ticket on their website, which I did (#***) on 26 Feb 2024. I have yet to receive any kind of answer or contact from them.

It is truly frustrating that you can not make personal contact with them. I will not make another booking at AfriStay.com!