Afristay.com offer zero service

Do not ever book through Afristay. They offer zero customer service. A one-star rating is even too high, based on the service I have received.

I booked a five-day stay for four people on a business trip to Bloubergstrand, Cape Town, last week. When we checked in, we discovered that the property had been misrepresented on the site. We checked out an hour later, after managing to find other accommodation.

I immediately contacted the host, asking for a refund. The host said I needed to contact Afristay.

It has now been seven days. I call the office at least five times a day. Twice someone answered and told me the person assigned to my booking would return my call. I'm still waiting.

I have reported the incident on the Afristay site and have a ticket. The person who hasn't returned my call notified me that the money had already been paid to the host and (s)he would follow up. That was four days ago. No response.

I contacted the host directly through the Afristay site. No response.

As stated before. Afristay provides close to zero service. The website is extremely poor and takes one in circles. Any crucial contact information is so well hidden that most people wouldn't find it.

Don't ever use their service. It doesn't exist.