1 reviews | Active since Jul 2018
Afristay.com has absolutely no humanity
I booked my vacation accommodation through Afristay as I normally do without any hassles.
During these times the host advised that they would be closing their doors and that they would refund the money paid to Afristay which would then refund it to me accordingly.
On 13.05.2020 they sent an email offering me a voucher, which I declined and requested a refund. They requested MY banking details for the refund which I provided.
On 18.05.2020 I sent and follow up email to check the process and then after numerous amount of emails and calls they sent and email stating that that they will refund the money to the credit card which it was paid from, this credit card is located in the Free state and seeing that we are under lock down there is NO way I can get it in JHB. The card is not activated with online banking to do a transfer nor a cash withdrawal as it is used for savings, so there is no way I can get the money back except if I use it to purchase online, but they never even tried to assist and just kept saying they will refund to the credit card.
A bit unfair and one sided I would think.
We apologise for any confusion, however we can only refund the same method that payment was made, this is to avoid any security risks
For this reason we had to refund back to the card that you made payment with
We have sent you a private mail to explain further
Regards
Afristay Team
We apologise for any confusion, however we can only refund the same method that payment was made, this is to avoid any security risks
For this reason we had to refund back to the card that you made payment with
We have sent you a private mail to explain further
Regards
Afristay Team