OM
Otumiseng M
1 reviews | Active since Mar 2014
30 Jan 2019, 14:02
Afristay service is terrible
I made a booking via Afristay to stay at Chameleon Bush Lodge on 12 December 2018. I then put a request to cancel my booking of which I qualify for a refund on 19 December 2019. Today is the 30 January 2019 and I haven't received my refund. Morien Kock a consultant from Afristay is a one of the most *********** persons I have ever interacted with, a month has gone by and she is failing to assist with my refund nor does she make any follow ups.
I do not advise anyone to make their booking through Afristay, their service is terrible....
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AFRISTAY.COM's replyOfficial
30 Jan 2019, 15:20Afternoon Otumiseng M
Thank you for providing us with feedback.
I have checked your booking and see that we have refunded as per the cancellation policy. We would like to apologise for the delay and will be sure to investigate the matter to ensure that this does not happen again.
Kind regards
Afristay Team
Thank you for providing us with feedback.
I have checked your booking and see that we have refunded as per the cancellation policy. We would like to apologise for the delay and will be sure to investigate the matter to ensure that this does not happen again.
Kind regards
Afristay Team
AFRISTAY.COM's reply30 Jan 2019, 15:20
Official
Afternoon Otumiseng M
Thank you for providing us with feedback.
I have checked your booking and see that we have refunded as per the cancellation policy. We would like to apologise for the delay and will be sure to investigate the matter to ensure that this does not happen again.
Kind regards
Afristay Team
Thank you for providing us with feedback.
I have checked your booking and see that we have refunded as per the cancellation policy. We would like to apologise for the delay and will be sure to investigate the matter to ensure that this does not happen again.
Kind regards
Afristay Team