1 reviews | Active since Jun 2015
Afristay not to be trusted
I am adding my voice to the long list of clients who have had holiday accommodation offers misrepresented and, after cancellation BY THE HOST, Afristay has simply refused to refund the balance of my booking. I responded to an online promotion offering R500 off my first booking. I booked a beach flat which is managed by Uvongo Holidays for 5 days at a quoted rate of R1817 plus an admin/cleaning fee of R400 = R2217 less the R500 discount. I paid Afristay a 50% deposit of R1107.50 and at their request teh abalcne minus discoount of R607,50 direct to the resort. The resort managers then insisted the rate was R2217 + R400 plus a further R175 for DSTV rental, which Afristay advertised as being included in the facilities. Uvongo Holidays then cancelled my booking, claiming misrepresentation of their T&Cs by Afristay. They refunded my R607.50 balance of payment and an amount of R725.41 which is what they advised Afristay had paid over from my deposit. I am still R382.09 out of pocket. Afristay promised to investigate and revert as soon as possible. That was on 13 December and they have declined to respond to two reminders.
Please be so kind as to send your booking code in order for us to assist.
Kind regards
Afristay Team
Please be so kind as to send your booking code in order for us to assist.
Kind regards
Afristay Team
Thank you for the booking code, and once again for providing feedback regarding one of our agents. We will be sure to do a thorough investigation regarding your complaints and will be in contact with you directly.
Kind regards
Afristay Team
Thank you for the booking code, and once again for providing feedback regarding one of our agents. We will be sure to do a thorough investigation regarding your complaints and will be in contact with you directly.
Kind regards
Afristay Team
