1 reviews | Active since Nov 2018
Afristay don't want to refund deposit.
I made an online booking with Afristay for accomodation at Thabaledi Game Lodge on 23rd Oct 2018. I cancelled the booking on 24th Oct 2018 due to personal reasons, i contacted Thabaledi Lodge to inform them of the cancellation and i received a response acknowledging the receipt of cancellation email. Since the day of my cancellation email on the 24th Oct 2018 up to date i am still waiting on my refund. I'm currently dealing with Maggi Cloete at Afristay who i've sent all the correspondence to and was informed that i will receive my refund in last week but still nothing, if I don't contact her she will not give me any updates on the situation. I am also dealing with Diana Laas at Thabaledi Game Lodge, Afristay paid a portion of the deposit into their account and this is just as much a struggle to get as Afristay. Keep in mind that i've cancelled this booking in October already and still waiting for my refund. These people are working hand in hand in *****ing people out of their money. Please guys do not book through Afristay and do not book at Thabaledi Game Lodge.
Thank you for providing us with feedback, and we would like to apologise for the delay with your refund.
I am investigating the matter at hand and will provide feedback soonest.
Kind regards
Afristay Team
Thank you for providing us with feedback, and we would like to apologise for the delay with your refund.
I am investigating the matter at hand and will provide feedback soonest.
Kind regards
Afristay Team
Once again thank you for your feedback
Unfortunately the establishment never informed us of the cancellation after you made contact with them, and the first we heard of it was on the 21st November when you submitted a ticket on the system.
The reason for the delay was that the agent had to make contact with the establishment to confirm with them as at this time the stay dates were in the past, it took a bit longer than anticipated.
The refund has been confirmed, as per the email sent to you from Maggi
We have also explained to the establishment to please inform us in future of any cancellations, so that we can ensure we can process the refund in a timeously fashion.
I hope that this has rectified your complaint at hand and that you will afford us the opportunity to make it up to you.
Kind regards
Afristay Team
Once again thank you for your feedback
Unfortunately the establishment never informed us of the cancellation after you made contact with them, and the first we heard of it was on the 21st November when you submitted a ticket on the system.
The reason for the delay was that the agent had to make contact with the establishment to confirm with them as at this time the stay dates were in the past, it took a bit longer than anticipated.
The refund has been confirmed, as per the email sent to you from Maggi
We have also explained to the establishment to please inform us in future of any cancellations, so that we can ensure we can process the refund in a timeously fashion.
I hope that this has rectified your complaint at hand and that you will afford us the opportunity to make it up to you.
Kind regards
Afristay Team