Afristay

I booked a stay with Afristay this December. They took my deposit and referred me to their host to pay the balance. I got in touch with their host who quickly sent me banking information for the payment. When I arrived in Cape Town, the host stopped taking my calls, even after I had submitted proof of payment to the account that was provided. I had to urgently book alternative accommodation for my family otherwise we would have been on the streets. The host was not even known in the advertised facilities. When I contacted Afristay (fyi the WhatsApp chat line is not monitored after hours - don’t expect a response) they refunded the deposit, and all moneys paid to the ********** host. While I am happy with the refund (took about 3 weeks), I would recommend checking the hotels and hosts before paying.