TS
Tony S.
1 reviews | Active since Jan 2019
08 Feb 2019, 10:13
Afristay - Atrocious customer care.
Don't go near these useless people. Been trying to get my money back for a booking they messed, and after a couple weeks of promising the payment, they've now just started to ignore me. Hoping it'll all just go away. Save yourself the time and money, that you will never get back.
Atrocious customer care.
Helpful (0)
Replies (7)0
Replies (7)
AFRISTAY.COM's replyOfficial
08 Feb 2019, 10:50Morning
Thank you for your feedback.
We responded to a previous feedback review requesting that you send us the booking code in order to assist.
Once we have these details we can investigate the matter and revert back to you soonest
Kind regards
Afristay Team
Thank you for your feedback.
We responded to a previous feedback review requesting that you send us the booking code in order to assist.
Once we have these details we can investigate the matter and revert back to you soonest
Kind regards
Afristay Team
AFRISTAY.COM's reply08 Feb 2019, 10:50
Official
Morning
Thank you for your feedback.
We responded to a previous feedback review requesting that you send us the booking code in order to assist.
Once we have these details we can investigate the matter and revert back to you soonest
Kind regards
Afristay Team
Thank you for your feedback.
We responded to a previous feedback review requesting that you send us the booking code in order to assist.
Once we have these details we can investigate the matter and revert back to you soonest
Kind regards
Afristay Team
TS
Tony S.'s updateReviewer Update
15 Feb 2019, 10:50Don't lie to me. You're just stalling again. I've been told that 10 time before.
You have no intention of sorting this out, and you know it!
2 and a half months late, is proof of absolute incompetence.
TS
Tony S.'s update15 Feb 2019, 10:50
Reviewer Update
Don't lie to me. You're just stalling again. I've been told that 10 time before.
You have no intention of sorting this out, and you know it!
2 and a half months late, is proof of absolute incompetence.
TS
Tony S.'s updateReviewer Update
15 Feb 2019, 10:51I've given you guys every detail twice, including my banking details and still nothing.
Now you need to investigate AGAIN, hahaha!
TS
Tony S.'s update15 Feb 2019, 10:51
Reviewer Update
I've given you guys every detail twice, including my banking details and still nothing.
Now you need to investigate AGAIN, hahaha!
AFRISTAY.COM's replyOfficial
15 Feb 2019, 10:58Morning
I would love to assist, but unfortunately am unable to until I have the booking code, we deal with many refund requests and I would need it in order to provide you with feedback and to escalate.
Kind regards
Bianca Janson
Sales Manager
I would love to assist, but unfortunately am unable to until I have the booking code, we deal with many refund requests and I would need it in order to provide you with feedback and to escalate.
Kind regards
Bianca Janson
Sales Manager
AFRISTAY.COM's reply15 Feb 2019, 10:58
Official
Morning
I would love to assist, but unfortunately am unable to until I have the booking code, we deal with many refund requests and I would need it in order to provide you with feedback and to escalate.
Kind regards
Bianca Janson
Sales Manager
I would love to assist, but unfortunately am unable to until I have the booking code, we deal with many refund requests and I would need it in order to provide you with feedback and to escalate.
Kind regards
Bianca Janson
Sales Manager
AFRISTAY.COM's replyOfficial
18 Feb 2019, 16:32Afternoon
If you could please be so kind as to furnish us with the booking code so that I can help resolve this matter
Kind regards
Bianca Janson
If you could please be so kind as to furnish us with the booking code so that I can help resolve this matter
Kind regards
Bianca Janson
AFRISTAY.COM's reply18 Feb 2019, 16:32
Official
Afternoon
If you could please be so kind as to furnish us with the booking code so that I can help resolve this matter
Kind regards
Bianca Janson
If you could please be so kind as to furnish us with the booking code so that I can help resolve this matter
Kind regards
Bianca Janson
TS
Tony S.'s updateReviewer Update
20 Feb 2019, 15:34Reservation # JBWWA2RZ
Let's see what the next excuse is...
TS
Tony S.'s update20 Feb 2019, 15:34
Reviewer Update
Reservation # JBWWA2RZ
Let's see what the next excuse is...
AFRISTAY.COM's replyOfficial
21 Feb 2019, 09:16Morning
Thank you very much for this information, I will be in contact with the agent that dealt with this to collect all the information and aim to have this resolved by the end of today. I will then contact you directly to provide you with all the information
Kind regards
Bianca Janson
Sales manager
Thank you very much for this information, I will be in contact with the agent that dealt with this to collect all the information and aim to have this resolved by the end of today. I will then contact you directly to provide you with all the information
Kind regards
Bianca Janson
Sales manager
AFRISTAY.COM's reply21 Feb 2019, 09:16
Official
Morning
Thank you very much for this information, I will be in contact with the agent that dealt with this to collect all the information and aim to have this resolved by the end of today. I will then contact you directly to provide you with all the information
Kind regards
Bianca Janson
Sales manager
Thank you very much for this information, I will be in contact with the agent that dealt with this to collect all the information and aim to have this resolved by the end of today. I will then contact you directly to provide you with all the information
Kind regards
Bianca Janson
Sales manager