Afriistay and Owner of Saldanha Lodge not refunding after their mistakes.

A booking was made through Afristay for 2 nights stay at Saldanha Lodge for 2 and fully paid. When we arrived we were told that the booking is not for the Lodge although it clearly reflects that the booking was for the lodge. The owner ***nor was very rude and it seemed that a rugby team arrived and our room was given to them. She suggested another accommodation which was not at all what we paid for. We demanded that a refund must be done. We contacted the owner SEVERAL times as well as Afristay. Roxelle from Afristay contacted us to apologize about the delay in the refund being paid. After so many calls and emails we wish to place on record that Afristay is not helping us to get a refund and that the owner of Saldanha Lodge is unreliable and not doing the honest thing to refund us. We are also very disappointed with Afristay whom we thought is a reputable company and now just do not answer our calls / emails.