JOU SKULD - JOU PROBLEEM

Where do i even begin

Everything was perfect when signing up with them absolutely no issues, untill 2 years later we started asking for COB's and statements

First they do absolutely nothing making sure that the monies they distribute is correct on the other side, all they care about and show is that they DID distribute the money.

Our accounts are still on the same balance if not more than what it was 2 years ago... i do understand the interest and what not but their distributions is poor

i have noticed recently my ABSA vehicle Balance does not change i am looking at selling my car to get rid of this debt review, but to my suprise when i asked for statements and COB's Vehicle insurance was added to the monthly premium meaning, the total amount paid to absa monthly means nothing the biggest portion goes to this insurance and then interest and then the car payment the smallest portion... this is going on now for 27 months totaling to R62 000.00 in insurance premiums which i did not request or need i have contacted Afriskuld MULTIPLE times with no help to this situation contacted ABSA which was even worse i have sent afriskuld multiple emails with no repsonse or lack of interest responses surely they know people with in the companies like ABSA to get an answer and clarification on the matters.. but seems like they communited with these companies same way we do...

They do not work of statements from the other companies they work of their own system statments and will send you COB's from when you started and now up to date COB's

Their saying of jou skuld ons passie is absolute nonsense, every year the premiums goes up and NOTHING changes on your accounts AND the timeline gets pushed more and more if tyou think you will be with them for 4 years you will probably end up with 6 to 7 years.

just as an example if you look at the Amortization Schedule from ABSA and the amount that they distributing to them at the very last two months there is a R60 000 plus a R60 000 payment needed to end the payment term because the payments they making wont complete the balance within the time frame they set out.. so what will happen? they will move the timeline on again with a few months if not a year or two simply because of POOR distributions and LACK of interest in their clients accounts, You are not doing me a favor i am paying for this service!! im not paying an amount i choose im paying what you told me to pay!!

my accounts are worse now 2 years later than what they were on when i managed them myself... Your premium increases means absolutely nothing every year maybe if it went to a specific account but you are also increasing your fees every year R50 extra to this account and R30 extra to that account will make no Difference!

If you had some sort of interest in your clients or if this ""Debt Counselor"" which was assigned to us even contacted us ONCE to check if all in order and any questions or have him pull statements to just make sure that the R5000 you paying to this account actually goes to paying the account and not R2500 in life insurance R2000 in interest and R500 to the account payment then you will see theres a problem somewhere and i would have sit in this situation trying to get R62 000.00 back from ABSA which they stole for "Car insurance"

I have got so many worries about the way you run this but i just dont have the energy anymore i am sending emails and asking for help and everyone reading the emails hopes the next person will help.........

And also BTW, it is the 13th of the month your debit order havent gone off yet, no email received.. this happened last month ALSO so i made the payment and you only made the payments to the accounts around the 17th! i have changed my bank to FNB and APPARENTLY fnb doesnt support the functions you need to setup debit orders but every other account i have is setup with debit order and debits succesfully. This ONCE again is extremely poor service, if i was able to manage my own money and account payments i wouldnt need you... what exactly makes you think that its okey to not worry about if the debit order was sent or not?

my feeling here is, you simply dont care about the clients accounts or anything JUST the monthly premium coming to you, your slogan is a absolute LIE