HK
Henk K
1 reviews | Active since Nov 2024
05 Nov 2024, 17:26
Finfix/Afriskuld - Customer service is non existing! During my two month nightmare in trying to sort out my query, I dealt with at least 6 different people
Finfix/Afriskuld - Customer service is non existing! During my two month nightmare in trying to sort out my query, I dealt with at least 6 different people. A simple instruction was blatantly disregarded. Finfix/Afriskuld does not want to take ownership of their admin mistake, and I must bear the consequences...... I am disgusted by the lack of service they are willing to provide. STAY away from this company and save yourself a lot of head aches..........
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Replies (4)0
Replies (4)
Afriskuld's replyOfficial
05 Nov 2024, 17:30 Hi Henk,
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible.
Best Regards,
AfriSkuld Team
Afriskuld's reply05 Nov 2024, 17:30
Official
Hi Henk,
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible.
Best Regards,
AfriSkuld Team
Afriskuld's replyOfficial
06 Nov 2024, 17:40Hi Henk,
Thank you for sharing your concerns with us. We understand that this situation has been frustrating for you and would like to explain what we have done so far to address it.
Thank you for sharing your concerns with us. We understand that this situation has been frustrating for you and would like to explain what we have done so far to address it.
We recently confirmed that a sequestration order was granted after your debt review application, which required us to terminate your account. Since 9 September, we have communicated with you about the sequestration order and the need to close the account. We have also provided updates regarding the refund process from the creditors, and an administrative fee refund has since been processed. Our team is continuing to work on obtaining the relevant refunds from the creditors in a timely manner.
We are still busy with the investigation and will provide you with updates as we find more information.
Best Regards,
AfriSkuld Team
Afriskuld's reply06 Nov 2024, 17:40
Official
Hi Henk,
Thank you for sharing your concerns with us. We understand that this situation has been frustrating for you and would like to explain what we have done so far to address it.
Thank you for sharing your concerns with us. We understand that this situation has been frustrating for you and would like to explain what we have done so far to address it.
We recently confirmed that a sequestration order was granted after your debt review application, which required us to terminate your account. Since 9 September, we have communicated with you about the sequestration order and the need to close the account. We have also provided updates regarding the refund process from the creditors, and an administrative fee refund has since been processed. Our team is continuing to work on obtaining the relevant refunds from the creditors in a timely manner.
We are still busy with the investigation and will provide you with updates as we find more information.
Best Regards,
AfriSkuld Team
Afriskuld's replyOfficial
11 Nov 2024, 15:39 Hi Henk,
Our office contacted you today in regards to this review for feedback. Please note that we have followed up with your creditors.
We are still busy with the investigation and will provide you with updates as we find more information.
Best Regards,
AfriSkuld Team
Afriskuld's reply11 Nov 2024, 15:39
Official
Hi Henk,
Our office contacted you today in regards to this review for feedback. Please note that we have followed up with your creditors.
We are still busy with the investigation and will provide you with updates as we find more information.
Best Regards,
AfriSkuld Team
Afriskuld's replyOfficial
19 Nov 2024, 16:27Dear Henk,
Thank you for your patience and for allowing us the opportunity to assist you.
As discussed during the recent phone call from our office, please note that we are still awaiting feedback from your creditors. Rest assured, we will keep you informed as we make progress in resolving this matter.
Should you have any further questions or updates, please don’t hesitate to reach out.
Best Regards,
AfriSkuld Team
Afriskuld's reply19 Nov 2024, 16:27
Official
Dear Henk,
Thank you for your patience and for allowing us the opportunity to assist you.
As discussed during the recent phone call from our office, please note that we are still awaiting feedback from your creditors. Rest assured, we will keep you informed as we make progress in resolving this matter.
Should you have any further questions or updates, please don’t hesitate to reach out.
Best Regards,
AfriSkuld Team