Hellopeter
Share Your Experience
EP
Evan P

1 reviews | Active since Jan 2021

02 Oct 2024, 21:43

Don't be decieved, accounts frozen no assistance given.

2 days into the process and it is already falling apart, creditors were noted bank account frozen with no access to my funds. This is not as they said it would be. As per the contract I have 14 days to complain in writing and have the right to have this canceled. I have sent a mail for the cancelation and now doing it publicly as they were not transparent with the process.

0
Replies (5)
Afriskuld
Afriskuld's reply02 Oct 2024, 21:47
Official
Hi Evan,

Thank you for informing us. We take these complaints seriously.

Someone from our office will be in contact with you tomorrow.

Best Regards,
AfriSkuld Team
EP
Evan P's update02 Oct 2024, 22:01
Reviewer Update
Just like they were going to call me this afternoon on WhatsApp chats until it became 5 o'clock and the replying stopped. I want this whole process to stop as you were not completely transparent. Debt relief??? It just caused me a lot more problems.
Afriskuld
Afriskuld's reply02 Oct 2024, 22:13
Official
Hi Evan,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our communication and the frustration it caused. Transparency is a core value of our service, and we strive to ensure that our clients are fully informed throughout the process.

I personally will follow up first thing tomorrow morning and discuss the matter with our relevant department to ensure they make contact with you as soon as possible when our office is open. 

Best Regards,
AfriSkuld Team
EP
Evan P's update05 Oct 2024, 16:50
Reviewer Update
Thank you for resolving this issue.
Afriskuld
Afriskuld's reply06 Oct 2024, 18:43
Official
Hi Evan, 

Thank you for giving us the opportunity to help you.

Best Regards,  
AfriSkuld Team