Afriski Mountain Resort Booking Nightmare

So we've had this family holiday planned, booked, and deposit paid well in advance of 6 months or so. Our booking was done under my sister's details, confirmed on more than one occasion just to be sure, and we were told everything was in order and our dates secured, right up until May.

Then, all these bad reviews started popping up on facebook and all over social media. So to avoid any issues upon arrival this weekend, like so many others had expressed, we decided to confirm just one more time that everything was 100% confirmed.

To our disappointment, the response we received from Terry, the reception cabin crew, was that "unfortunately" our booking was allocated to somebody else. How's that even possible? It was very much confirmed and booked FOR US for the last 6 months upon every enquiry, but now it was suddenly booked for someone else? When we were set to arrive this weekend? Absolutely pathetic.

Had we not have checked for the 100th time before leaving this weekend, we would have just ended up like all the other families who arrived and found their accommodation being double booked.

Pathetic service, non existent communication.