Afrishop.SA

Morning All, I feel I need to make people aware of this, be very careful. My wife order a auto vacuum machine from Afrishop.SA. The product was delivered and was put to test for 7 days. For some reason the devise stop working and my wife phone Afrishop.SA for assistance. She spoke to a Cathy wo looked at the device serial number and told my wife that they deliverd the wrong model, we must return it and they will send us the correct model. Apparent the model that was send to us was the more expensive one and that should we want to keep it, that we must pay in a further R5500. My wife asked Cathy that she should put this in writing and the reason for this was due to the ****'s that is out in the filed. Cathy did not even listen to my wife, she immediate went over and accused my wife that we are *****ing the product, that we must return the product. The next day we received an email from Cathy advising us to return the product or they will open up a charge of theft. We handed it over to our lawyer who in turn wrote a letter to Cathy. My concerns, the actual product that you order, how do one know that it actual a new product and that is was not used like the one we are using. They would never have know about the item if my wife did not phoned in. Do they do it on purpose to send you the wrong product to create a false send of expectation and then phone you to threaten you. At the end we requested a refund and we will return the product ones our money is in our bank account. We will also reporting this incident to the consumer act as people like Cathy must not think that they can accuse people of theft and think that they will get away with this. My advice think twice before you order from Afrishop.SA