Afripools: after-sales is pathetic!!

Good day Everyone,

I would like to take the time out and provide you with some feedback on after-sales services which we have experienced from Afripools.

In Dec 2021, we reported to Afripools that we have a few marks shown in our pool, that needed to be repaired.

After phoning the office, and sending follow-up emails on our matter. We finally got feedback on mid Jan 2022 that we will be getting assistance in the matter. The following day, Roland visited our premises and assessed the damages and inform us that because they are extremely busy that we will only receive assistance roughly 2 months. (which we agreed on - to be okay, as he is aware of the issue). I followed up two months later, to be told by Allison that they will have a meeting and provide me with feedback on the actual date of repairs.

After weeks of following up, I finally was told that someone from Afripools will be coming out to repair our pool.

Waiting on the Repairer for the week, to find out that someone will only be making contact with me the week thereafter.

Since to date, our pool has been repaired by Afripools, or as they are claiming that its the manufacturer responsibility to assist in this matter.

We have reached a point of unhappy service from Afripools, and would like to inform you all on this. As its a convenience when it comes to the "sale" of buying from them. However when it comes to after sales matters, that they are to busy to attend to matters like this.