Wrong product recommended

Good evening I bought a Afriderm skincare system dated 2022-09-20 at Edgar's soshanguve Crossing and i was assisted by Oratile Viola who is a salesperson and who actually recommended that product after she asked me what I am i using on my face seeing the condition that it was. I did specifically asked her and told her that i have a condition and she did say that the product can be returned and also said that i can use Vaseline instead of the serum that come alone with the kit. She also asked me to buy Vaseline which i did at game so that she can show me how it works, due to personal reasons went back to Edgar's 2022-09-21 to return the product since I won't be using it and it does say on the booklet that it's inside the box that not for sensitive skin which i did tell her that i have one, but she suggested to rather use Vaseline. I also asked her before paying if that can be returned and she said yes to my Suprise when I returned it was told that it cannot be returned, however when I asked her that yesterday you said that it can be returned, now she says that she did not know that it can't be returned, they called her sales rep who was also made aware that her sales consultant was not aware of that when she initially sold the product to me she said still refused to hear me out despite the fact that her consultant is admitted to her wrong doing . I personally cannot keep the kit if i won't be using it and secondly they should have confirmed that before I buy that as i did asked however they only confirmed that when I returned the product. And the lady that confirmed that also mentioned that if she was around she would have told me that since I asked however apologized on behalf of Oratile Seelo, Saskia Bouzar who is her manager was also made aware of what transpired but can't assist. Can someone attend to this matter. Also make sure that the staff are aware or fully trained for this why sell Afriderm kit and suggest that i use Vaseline instead of the serum. I'm very disappointed 😥 of the level of customer service that is being offered.

Regards Mmaphoko ***