xtremely Unprofessional Service and Endless Delays, Didn't get our deposit – The Village Apartments (Propficient / Africrest)

Review: My experience with The Village Apartments under Propficient Property Management (Africrest) has been extremely unpleasant and frustrating.

It has been over a month since we moved out and completed our inspection — everything was confirmed to be in good condition — yet we still haven’t received our deposit refund or a statement showing the interest accrued, as required by law.

Despite numerous follow-ups, Leigh Mbatha, the so-called Senior Resident Experience Manager, has been unhelpful and inconsistent in her communication. We’ve been given contradictory information, received incorrect proof of payment, and have been continuously promised feedback that never comes.

What’s worse is the constant runaround and lack of accountability. Every email response is a delay, an “investigation,” or vague promises of escalation — but no resolution. It’s incredibly disappointing that a company managing residential properties operates with such poor professionalism and disregard for tenants.

I strongly advise anyone considering living at The Village Apartments (managed by Africrest / Propficient) to think twice. Once you move out, expect long delays, poor communication, and endless excuses when trying to get your deposit back.

Tenants deserve better treatment and transparency.