SB
Selborne B

1 reviews | Active since Aug 2025

30 Aug 2025, 12:00

The Village - Bramley is wack and can rest, forever

My experience with Africrest (The Village - Bramley) was a horrible one that just resulted in me and partner wasting our time.

I had scheduled a viewing. The responded on email stating that I can come anytime on a weekday from 08:00 - 18:00, and even on Saturday from 09:00 - 14:00. We opted to go on Saturday as we work during the week. Upon our arrival on Saturday, security tells us that the offices are closed and that they don’t do viewings on weekends. I showed him the email The Village had sent me (before that he made me wait in the sun so he could send his texts on his phone) so I can prove to him that we have a viewing. He then smiles and insisted that there is no viewing on Saturdays. I walked away and made attempts to call their numbers on ***. The phone just rang with no response. A tenant walked out and informed me that the agents offices are open as stated on my email. She gave me a number to contact a Janeen ***) only for her also to ignore my calls as well.

My advice would be that you don’t rely on their emails and make reservations in person with a help of a paying tenant to avoid having to waste your energies and time looking for a place that also accommodates noisy students. Not the ideal place for the working class.

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Replies (1)
Africrest Properties (Pty) Ltd.
Africrest Properties (Pty) Ltd.'s reply01 Sept 2025, 10:13
Official
Hi Selborne,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your frustrating experience when visiting The Village. We understand how valuable your time is and regret that your visit did not go as planned. What you experienced does not reflect the standard of service we strive to uphold.
All our estates are designed with working professionals in mind, and while The Village is the only estate in our portfolio that also accommodates children, we remain strict on noise after hours. We would rather part ways with one disruptive resident than risk the comfort of many others.
We’d love the opportunity to assist you directly with a viewing — whether at The Village again or at any of our other estates — so you can enjoy the experience we aim to provide. Please reach out to us at *** and our team will gladly assist you further.
Wishing you a great week ahead!
Kind regards,
Africrest Management