Refused basic sanitation

We hereby have a complaint regarding Electricity and Water disconnection regarding request for Payment and it is a deep concern and disappointment regarding the recent actions taken by your office, specifically the disconnection of electricity and water supply to our rental unit. We did make efforts to make payment arrangements which we failed to uphold, granted, but your office has shown unwillingness to accommodate us, demanding full settlement instead. While we acknowledge the late rent payment, we have made partial payments. However, your office's decision to disconnect essential services, particularly water, poses significant health and sanitation risks. This action is unacceptable, especially considering we have paid a portion of the rent. Mind you this is only 1 month's rent owed. Furthermore, I would like to point out that the lease agreement does not grant them the authority to disconnect utilities. They have not provided written notice or terminated our lease as per the clause on the lease and disconnecting water supply deprives us of basic sanitation, violating our right to a habitable living environment. We would like to request restoration of electricity and water supply, a revised payment plan considering our financial constraints and written confirmation of any payment arrangements. We value our stay at the Leo but Buyi/Busi is making our lives really uncomfortable also discussing us with the cleaners not knowing we are fami**** with them too. We are committed to resolving this matter amicably. However, we need to protect our basic human rights too.A response with your intentions will be highly appreciated and if the landlord sees fit to terminate our lease and obtain payment accordingly we will accept that decision as well. What we do request is the restoration of lights and water. Being treated like a student does not cut it! We are adults who were sold dreams when viewing this place yet we are living quite the opposite. We therefore kindly request the restoration of lights and water.

Thank you