Lack of Transparency, Delayed Deposit Payment and poor communication

I am extremely disappointed with the service received from The Landmark and the handling of my deposit refund process after moving out.

The exit inspection was completed, yet I was never provided with the exit inspection report/form nor properly informed of the outcome thereafter. According to the Rental Housing Act, deposits should be refunded within 7 business days after the inspection and confirmation that there are no disputes or damages. However, this timeframe has not been honoured, and there has been no clear turnaround time provided regarding payment.

What has made the situation even more frustrating is the poor communication from the estate agent. Follow-ups are either ignored, delayed, or met with vague responses, leaving tenants completely in the dark regarding their own money.

Professional communication and transparency should be standard practice, especially when dealing with tenants’ deposits. I hope this matter is resolved urgently and that future tenants receive far better treatment and communication than I have experienced.