TN
Thandiwe N
1 reviews | Active since May 2021
06 Feb 2026, 08:52
Deposits are not refunded in full
I stayed at the Encore for a year and I declined the offer to renew because the management is so unprofessional. I has been 2 months since I have moved out and due to their own incompetence they made a mistake and paid a fraction of my deposit they have since agreed to pay me the other half on the 13th of January, on the 3rd of January which is 20 business days later I called to enquire about my money and was told to wait another 14days I have since been given random emails of people no longer working at the encore to shut me up.
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Replies (2)
Africrest Properties (Pty) Ltd.'s replyOfficial
06 Feb 2026, 14:00Hi Thandiwe,
It is not our intention at all to give you the runaround, and we apologise for any frustration caused. Please can you email *** so we can resolve this for you.
Warm Regards,
Africrest Properties Management
It is not our intention at all to give you the runaround, and we apologise for any frustration caused. Please can you email *** so we can resolve this for you.
Warm Regards,
Africrest Properties Management
Africrest Properties (Pty) Ltd.'s reply06 Feb 2026, 14:00
Official
Hi Thandiwe,
It is not our intention at all to give you the runaround, and we apologise for any frustration caused. Please can you email *** so we can resolve this for you.
Warm Regards,
Africrest Properties Management
It is not our intention at all to give you the runaround, and we apologise for any frustration caused. Please can you email *** so we can resolve this for you.
Warm Regards,
Africrest Properties Management
TN
Thandiwe N's updateReviewer Update
09 Feb 2026, 16:59I received an email on the 6th of February from one of your employees at the Encore Apartments, saying I would receive the money on or by the 9th of February it’s now the end of business day on the 9th of February and I still haven’t received the money. I’m pretty sure when I call there will be a new story . This is is so annoying, a waste of my time and money because I must now constantly buy airtime to follow up.
TN
Thandiwe N's update09 Feb 2026, 16:59
Reviewer Update
I received an email on the 6th of February from one of your employees at the Encore Apartments, saying I would receive the money on or by the 9th of February it’s now the end of business day on the 9th of February and I still haven’t received the money. I’m pretty sure when I call there will be a new story . This is is so annoying, a waste of my time and money because I must now constantly buy airtime to follow up.