NL
Nqobile L
1 reviews | Active since Mar 2026
08 Mar 2026, 19:11
Bad management & living conditions
The Encore Apartment is a very bad apartment to live in. Management is very very bad. Issues such as water and electricity are not handled with urgency. I didn’t have water for 3 days, and no one helped, securities said there is no one to call if there’s issues like that, claimed they don’t work for Africrest so they are involved. Many people have issues with blocked showers, electricity and water and no one is helping.
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Replies (1)
Africrest Properties (Pty) Ltd.'s replyOfficial
09 Mar 2026, 14:14Hi Nqobile,Thank you for sharing your feedback.We are sorry to hear that your experience has not reflected the standard we aim to provide at The Encore. While we understand that issues can occasionally arise in any residential estate, we work hard to resolve them as efficiently as possible through our structured maintenance process.To ensure that concerns are properly tracked and addressed, residents are required to log maintenance requests through our maintenance ticket system. This allows our on-site team to monitor progress and ensure that issues are resolved as quickly as possible. If a request was not logged through this process, our team may unfortunately not have been aware of the matter.The Encore is home to many residents who enjoy the community and facilities, and we are committed to maintaining a positive living experience for everyone.
Warm Regards,
Africrest Properties Management
Warm Regards,
Africrest Properties Management
Africrest Properties (Pty) Ltd.'s reply09 Mar 2026, 14:14
Official
Hi Nqobile,Thank you for sharing your feedback.We are sorry to hear that your experience has not reflected the standard we aim to provide at The Encore. While we understand that issues can occasionally arise in any residential estate, we work hard to resolve them as efficiently as possible through our structured maintenance process.To ensure that concerns are properly tracked and addressed, residents are required to log maintenance requests through our maintenance ticket system. This allows our on-site team to monitor progress and ensure that issues are resolved as quickly as possible. If a request was not logged through this process, our team may unfortunately not have been aware of the matter.The Encore is home to many residents who enjoy the community and facilities, and we are committed to maintaining a positive living experience for everyone.
Warm Regards,
Africrest Properties Management
Warm Regards,
Africrest Properties Management