RK
Rumo K
1 reviews | Active since Mar 2017
02 Jul 2024, 19:56
Avoid The Landmark
Very unpleasant place to rent at.
The staff is very rude and when you walk into the office, its almost like you are inconveniencing them.. Sometime we don't complain about people and the treatment because we consider that they need the jobs and have mouths to feed, but WOW I'm not sure what criteria is used when hiring those ladies. They literally have no regard for tenants and no respect for the law.
If you can avoid it, please don't make the mistake of renting at Africrest properties.
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Replies (1)
Africrest Properties (Pty) Ltd.'s replyOfficial
06 Sept 2024, 10:39 Hi Rumo,Thank you for sharing your feedback with us. We sincerely apologize if you felt our staff were rude—that is certainly not our intention. Our goal is to ensure that every resident feels valued and well taken care of, and we’re sorry if we fell short in your experience.If you’ve had an unpleasant encounter with any member of our team, we encourage you to use the landlord complaints form provided to you upon moving in so we can properly investigate and address the issue. We take such matters seriously and strive to resolve concerns as quickly as possible.While we understand your frustration, we do have many residents who are happy renting with us, as reflected in our above-average lease renewal rates. We are committed to maintaining open communication and resolving issues to ensure a positive living experience for all our tenants.Kind regards,
Africrest Management
Africrest Management
Best regards,
Africrest Properties (Pty) Ltd.'s reply06 Sept 2024, 10:39
Official
Hi Rumo,Thank you for sharing your feedback with us. We sincerely apologize if you felt our staff were rude—that is certainly not our intention. Our goal is to ensure that every resident feels valued and well taken care of, and we’re sorry if we fell short in your experience.If you’ve had an unpleasant encounter with any member of our team, we encourage you to use the landlord complaints form provided to you upon moving in so we can properly investigate and address the issue. We take such matters seriously and strive to resolve concerns as quickly as possible.While we understand your frustration, we do have many residents who are happy renting with us, as reflected in our above-average lease renewal rates. We are committed to maintaining open communication and resolving issues to ensure a positive living experience for all our tenants.Kind regards,
Africrest Management
Africrest Management
Best regards,