NS
Nkateko S
1 reviews | Active since Sept 2022
23 Sept 2022, 14:33
Africrest(stanley studios + the Apollo)
So previously I was living at Stanely Studios , the management was horrible , their heat pumps had problems through out the year and their places were overpriced . When I left , they took so many months to give me my deposit back, I had to beg for my deposit. But , I didn't learn my lesson , I then moved into The Apollo***ned by Africrest), The maintenance people were horrible, they don't respond mostly , they starting overcharging us , it was a mess. Many people were even moving out. The Apollo management was awful, it's like this guys have a degree in bad customer service. They didn't even clean my room when I moved in , it was dirty. The disrespect!They are very good when it comes to making excussa
Helpful (0)
Replies (1)0
Replies (1)
Africrest Properties (Pty) Ltd.'s replyOfficial
07 Nov 2022, 14:31Hi Nkateko, The matter has been investigated and the following was found: There was a heat pump issue that had been communicated with Stanley Studios residents and resolved. Your deposit was refunded once you had cleared up whose account it needed to be paid to. At The Apollo, you had insisted to move in immediately even after our staff had communicated with you that we need 1-2 days prior to occupation to do maintenance and cleaning. Maintenance tickets logged by you using the system in place had been dealt with within 48hrs of communication, and any other complaint or query had not been received from you. Our estate management team had attempted to contact you multiple times telephonically to no avail.
We strive to provide the best possible experience for our residents and we apologise if there were any misunderstandings.
We strive to provide the best possible experience for our residents and we apologise if there were any misunderstandings.
Africrest Properties (Pty) Ltd.'s reply07 Nov 2022, 14:31
Official
Hi Nkateko, The matter has been investigated and the following was found: There was a heat pump issue that had been communicated with Stanley Studios residents and resolved. Your deposit was refunded once you had cleared up whose account it needed to be paid to. At The Apollo, you had insisted to move in immediately even after our staff had communicated with you that we need 1-2 days prior to occupation to do maintenance and cleaning. Maintenance tickets logged by you using the system in place had been dealt with within 48hrs of communication, and any other complaint or query had not been received from you. Our estate management team had attempted to contact you multiple times telephonically to no avail.
We strive to provide the best possible experience for our residents and we apologise if there were any misunderstandings.
We strive to provide the best possible experience for our residents and we apologise if there were any misunderstandings.