TH
Tshegofaco H
1 reviews | Active since Aug 2024
20 Aug 2024, 11:04
Africrest properties is the Worst!
The Worst Company to exist. They will withhold on refunding deposits by all means possible. Stayed with them under two separate properties, The Leo and Stanley Studios. Really the worst experience ever. Lack of transparency and respect for clients.
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Replies (1)
Africrest Properties (Pty) Ltd.'s replyOfficial
06 Sept 2024, 08:52 Hi Tshegofaco,Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that you’ve had an unpleasant experience, and we will be investigating this matter further. Please know that we do not withhold deposit refunds without valid reasons, and we are committed to resolving any concerns fairly.We truly value and respect all our residents, and we’ve implemented multiple communication channels to make it as easy as possible for you to reach us. Unlike most other companies, we offer direct access to the landlord, an onsite estate management office, and a QR code with billing contact information in each apartment. These options are available to ensure open communication and timely resolution of any issues.While most of our residents are happy, as reflected in our above-industry-average lease renewal rates, we take all feedback seriously and will work to ensure better communication.We wish you all the best for the future!Warm regards,
Africrest Management
Africrest Management
Africrest Properties (Pty) Ltd.'s reply06 Sept 2024, 08:52
Official
Hi Tshegofaco,Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that you’ve had an unpleasant experience, and we will be investigating this matter further. Please know that we do not withhold deposit refunds without valid reasons, and we are committed to resolving any concerns fairly.We truly value and respect all our residents, and we’ve implemented multiple communication channels to make it as easy as possible for you to reach us. Unlike most other companies, we offer direct access to the landlord, an onsite estate management office, and a QR code with billing contact information in each apartment. These options are available to ensure open communication and timely resolution of any issues.While most of our residents are happy, as reflected in our above-industry-average lease renewal rates, we take all feedback seriously and will work to ensure better communication.We wish you all the best for the future!Warm regards,
Africrest Management
Africrest Management