Poor service - don't even deserve 1 star

<p>I have submitted my documents on the 27th of March 2017. Received a mail from Sam Ngcobo on the 6th of April stating that I used the wrong form. After receiving the mail with the correct forms I rep**** the same day. After a few mails and a complaint to their department I still did not receive any feedback. Only Sam that phoned me and said someone will phone me the next day well today is the 15th of May 2017 I am still waiting ... Why am I paying for gap cover if I have to pay the access anyway? I am not the happiest client at the moment. I am paying for all my bills and paying gap cover for what? This is really the worst service providers ever</p>