Poor service

My name is jonas mokhethi mo***eng (***) policy number ***

Ever since i have registered under this african unity i have never received any confirmation that state that i have passed the trial or letter that states i registered under it

I have been trying to call them since from last month on *** or *** and cant get through to them ,so my queation is ,in terms of funeral how would i contact them if i am struggling now

Your assistance is highly appreciated Regards Mokghethi