POOR SERVICE

I emailed African Unity Health (according to their contact details on documentation in my possession) on the 31st May and again to prompt them for a reply on the 4th of June. I decided to search for their contact details online only to find that the details I had on record had changed. By the way, they debit me every month, but they fail to advise their new contact details. How poor is that service. I phoned the company and explained my situation and the person to whom I spoke, explained what I would need to be able to claim (GAP cover). She promised to send me the forms by email immediately with a covering letter. Well, guess what, I still haven't received it ... after a whole day of waiting. But it's OK, the Dr is only putting pressure on me to pay. Why would AUH care anyway!!!