Poor Customer Service-Non payment of claims-

We submitted a claim on the 6th of January,we were told it takes to 5 working days. A week passed no feedback from the Insurance company. We made a follow up and we were told the problem is with Prosperity Funerals, but when we phone prosperity they are saying its African Unity that is not paying. Even today we did a followup since its been a month now the Receptionist said Zitha from the Claims department will phone back but Zitha does not return the calls as promised its like they are avoiding the calls. I believe this is the worst service we have every received what makes it worse is that they do not communicate with their customers as to what is making them to take long to make payments for the claim. My father is so stressed because were borrowed money from people to do the funeral promising to pay them back once the claim has been paid.