NO PAYMENT ON CLAIM ACCOMPANIED BY BAD SERVICE

The service rendered by staff at African Unity Life is appalling! They are so slow when it comes to allocating payments and do not respond to any emails or calls made to their claims department.

I made a claim on the 11th of February at Prosper Funeral service which is underwritten by African Unity life. A lady by the name of Samantha, who works at the claims department at Prosper Funerals sent me proof 2 weeks ago that my claim has been approved and that African Unity Life has acknowledged it and therefore is liable for the payment. It is close to a month since I have made this claim yet no payment has been done on my part. Angry is an understatement as I had ensured that my premiums were paid and up to date, but when it comes to getting my money, I am given the run around. It is extremely unfair and sad that they have no regard for their clientele and do not live to their promise of responding to emails or the allocation of payments within 48 working hours.

I am so disappointed in your services African Unity Life and I am willing to escalate the matter even further, if needs be, to ensure that I receive what is due to me. Please do better and atleast have some sort of sense of urgency or sensitivity when it comes to dealing with people and their hard earned monies.