Appalling service from B3 Insurance.

Almost a month ago, I submitted a claim at B3 insurance offices in Mafikeng . It was a funeral policy claim . I have not been paid to date. They are not saying anything to me. When I call they just hang up the phone I have tried everything but I am not getting any help. This is what B3 usually does, they don't pay claims on time. What surprises me this time is the time they have taken this long. Almost 4 weeks. What I really want is to be paid immediately. My name is Paul . The name of the deceased is Ms S.M Masike, she is my mother-in-law.