Absolutely Pathetic

Signed up at the end of December with Elixi Health, i did not receive any info post application. I then had to call in by the 11.01.21 to find out when i will be receiving my memberships docs and card. Which was sent on the day after my call.

I then needed to download the App on my phone for my virtual card and keep getting an error message saying invalid membership number, called in and no one can explain or assist with regards to this error, sent an email to *** which keeps bouncing back. I then gave up trying after numerous calls later!!

On the 20th i went to the GP and same story as above 'Invalid membership number' and Unity health is unable to pick my profile up at all so i do not exsist on their side. After being transfered from person to person from Wednesday only to find out that Unity Health has not processed my infomation on their side so i am unable to do anything until this is done. I was told to wait 24/48hours which i did and only to call this morning and still nothing has been done and i still do not exsist with Unity Health - My GP visit and medication has yet to be paid or purchased due to this whole mess up!!!