Shocking Service!!

I booked and paid for my car to be transported from Johannesburg to Cape Town on 13 Dec 2020. On arrival at appointed drop off time I was told by a Shosholoza Meyl employee that a train had derailed during the course of the evening and that they had no idea when there would be space for my car again. At no point was I contacted by African Sun Travel to let me know, nor was there a representative of their company present on the day to inform customers or manage their questions and concerns. It has been over a month since my car was due to depart, and to date I have not received my refund. Email requests following up on my refund go unanswered and when I do get a response the answer is “we are waiting to be refunded by Shosholoza Meyl” with no answer as to when that will be. Phone calls are unanswered.