African Sun Travel - non existant customer service

I made inquiries regarding a package deal on the Premier Classe from Johannesburg to Cape Town with a hotel included. I wanted to booked for early February, but asked for the out of season dates in order to determine a lower price. The response time was ridiculously slow. Telephone calls are non-existant - all emails make you aware of emailing and not phoning. I eventualy paid for early Feb and we went on the train trip having sent about 6 mails requesting out of season dates. Replies were received but my query was ignored. These emails had the Director of African Sun Travel on copy plus the travel consultant but to date I have had no response regarding my query. The delays experienced on the train going to Cape Town was 5 hours, returning from Cape Town was 10 hours. Overseas travellers were informed in the country of origin that SA Railways have huge time delays on their trips. African Sun Travel - the official agents for The SA Railways, have no regard for their travellers and didn't bother to mention this even though they were made aware that we had connecting flights. This caused us to have to cancel our flights mid trip, arrange accommodation and rebook flights all at an extra expense to us. This too was brought to the attention of African Sun Travel with the Director on copy but again to date no response received. This has been a very costly experience with African Sun Travel - a sad lesson learnt. Never again.