If you don’t like customer service then this is the place for you

Expected much better service. First we were told that the pre flight information would be given on the day, we then received an email on the Thursday evening saying that information would be given in a Zoom call on Friday evening. They gave no indication of the Zoom being done the night before the flight. On the day of the flight, 11/09/2021, we decided to buy the video footage of the flight and payed right then from our pilot Abdul who said he would courier it to us the next week. After numerous calls, messages, and emails filled with excuses we eventually received the video in a bent envelope covered in childrens drawings on the 15/11/2021. We tried to play the cd on numerous devices and numerous times with no luck in seeing the video footage. We then tried to ask for a new cd or our money back, it took two weeks for them to finally give our money back (this too was only accomplished after lots of calls, messages, and emails).