Appalling experience Edgars Dior Sandton

I went to the Dior store Sandton City yesterday looking for my forever corrector and unfortunately they didn’t have my shade the lovely gents in the store advised that I check at Edgars Dior beauty Sandton.

I walk into Edgars, greet the ladies and one from a competitor brand asks if she can help me I tell her what I’m looking for and she turns and asks the actual Dior rep (Catherine ) if stock is available she answers hesitantly and says she’ll check when when she’s done with the other client. At this point I am already sensing her unwelcoming energy but I ignore it.

I wait with no problem, Catherine proceeds to walk another client to the till and I wait for about 10mins when she returns she’s dragging her feet and I ask her if she doesn’t mind hurrying up given I’ve waited patiently and have somewhere to rush she responds giving me attitude responding “but what am I doing ? I am hurrying up”. At this point I’m confused if she’s really aware that she’s responding to a customer like that I lost it and asked her if she thinks we’re friends to respond to me in that manner ? “Her response was ofcourse we’re not friends but what am I doing because you’re telling me to hurry up”. She raised her voice at me when I raised my voice and some point she stood still and stared me blank in the eyes instead of remediating the situation and deem it a miscommunication she could not be bothered. Her colleague yet again from a competitor is the one handling the entire situation professionally and asking her to stop.

I told her I don't think think she recognises the brand she works for as her attitude does not align with Dior. For years I’ve dealt with many Dior reps whom can attest and I have never ever witnessed such shocking and appalling service. Catherine made me feel like she’s doing me a favour when I told her I’m reporting her to Head Office she rolled her eyes. I asked for her name and she still went ahead and gave an incorrect name (Chantel) with my own research I managed to find her real name.

Edgar’s Dior Sandton - I am disgusted for such a prestige brand to receive absolutely poor poor service which I cannot even rate at 1. You need to keep the consistency with reps Catherine certainly did not represent the brand well. My customer experience was shocking. I am not ever going back to that store for as long as she’s still there.