Terrible Service at African Safari Lodge in Grahamstown

My wife made a booking with African Safari Lodge in Grahamstown through Booking.com on 06 January 2020. This was after calling the establishment prior to the booking and being told there was not even a need to reserve because the establishment was not busy. After confirming the booking and making the payment, my wife was later called by their manager or owner telling us that they are cancelling the booking because they are full which was totally contradictory to what we were told after calling. The person who called did not seem to care at the inconvenience caused by this cancellation. This is at a time where the hospitality industry is crying for business due to Covid-19. The person also failed to explained how our money was to be refunded and they just referred us to Booking.com.

Terrible terrible customer service with a no solution driven don’t care approach.

Wesite: www.africansafarilodge.co.za