Inhumane treatment

I was involved in an small bumper accident with one of their clients on the 4th of March 2018, I forwarded all the necessary paperwork for the 3rd party claim to Muhsin Loonat one of their "senior legal advisers". To which he responded by saying that the were no documents attached to my email. I sent the documents for the 2nd time and he responded by saying that they were not clear I have to send him the original documents, so I had to go to Pretoria and look for the department where they keep all the accident report and pay for the accident report. Which I did and forwarded the documents to Muhsin, who was on leave for a long time. After trying to call the office every week I eventually got hold of him and he told me that he has forwarded the claim to the finance department I must call him after a week and he'll let me know when they'll pay out. It's now September to date they haven't paid and when I call the office number ( ********** 400) reception and ( ********** 408 ) direct line it rings a few times and plays a voice note that says the number does not exist. This has been a frustrating and fruitless exercise.